Q: Does your store have a physical location?

A: Our store is proud to serve you entirely online. We do not operate physical storefronts, ensuring a seamless and convenient shopping experience from the comfort of your home.

 

Q: What payment options are available?

A: We offer a variety of payment methods to accommodate your needs:

• Credit or debit cards (Visa, MasterCard)
• Manual Electronic Funds Transfer (EFT)
• Instant EFT
• Bank deposits

 

Q: How can I track my order?

A: As soon as your order is prepared for dispatch, you’ll receive a notification with a tracking link. Simply click on the link to view the current status of your delivery.

 

Q: Can I exchange an item I purchased?

A: Absolutely! For size exchanges, please contact our dedicated Customer Support team. We’re here to ensure you get the perfect fit.

 

Q: What is your return policy?

A: While we strive for your complete satisfaction, we currently do not offer refunds. If you receive a damaged item, please contact us within one day of delivery to arrange an exchange.

 

Q: Are there any items that cannot be returned or exchanged?

A: For hygiene and safety reasons, the following items are final sale:

• Underwear and earrings
• Swimwear (returns accepted only if the hygiene strip is intact)
• Altered, repaired, or modified items

 

Q: What delivery service do you use?

A: We partner with reliable courier services to ensure your order arrives promptly, typically within 2-3 business days.

 

Q: Do you ship internationally?

A: We currently ship to select international destinations. Please check our shipping policy for more details.

 

Q: What should I do if I receive the wrong item?

A: If there’s a mix-up with your order, please contact our Customer Support team right away. We’ll work swiftly to rectify the issue.

 

Q: Is it safe to shop on your website?

A: Your security is our top priority. Our website uses advanced encryption and security measures to protect your personal information.

 

Q: Do you offer gift wrapping services?

A: Yes, we offer gift wrapping for special occasions. You can select this option at checkout.